Top 5 Benefits of UCaaS

Communications can be a major pain point for small and medium-sized businesses. However, a fluid communication system helps promote growth and allows for optimal operational efficiency. That’s why today we’re sharing our thoughts on the Top 5 Benefits of Unified Communications-as-a-Service (UCaaS)!

Gartner defines UCaaS as a cloud-delivered unified communications model in which the infrastructure is owned, operated, maintained, and delivered by a managed services provider (that’s us!). The five major components of UCaaS are voice, video, messaging, collaboration, and the cloud.

Now, for those Top 5 Benefits of UCaaS that you were waiting for:

• Cost Reduction: Lower communications costs by consolidating overlapping services, reducing IT overhead, and minimizing travel.
• Enhanced Connectivity: Connect and integrate with CRMs, Help Desk applications, and ERP systems, with access to a full sales and automation platform.
• Mobilized Workforce: Employees can remotely transfer calls or send and receive SMS messages from their mobile devices to their desk phones, to colleagues, or to contact centers.
• Quickly Scaled: Quickly add or remove applications, update telephony resources, and manage users based on access requirements and security.
• Remote Support: Benefit from help desk support in the form of fast response times, efficient collaboration tools, 24/7 availability, product guides, and education or training programs.

As you begin to question whether or not UCaaS might be right for you, consider this… cloud-based communication technology is more unified, better integrated, and more efficient than traditional tools. Businesses that want to maximize the return on investment for their communications tools should take advantage of a customized Unified Communications Solution from Info Advantage.

Info Advantage’s iaGuardianUC offers VoIP, HostedPBX, SIP Trunking, and seamlessly Unified Communications. With iaGuardianUC, you get comprehensive communication solutions designed to drive productivity that is both scalable and flexible, and ready to meet virtually any business’ needs!

iaGuardianUC stands out because it is highly customizable while being fully managed by our IT experts. Our team manages your telecommunication system and handles upgrades and software patches, as well as phone support as you and your team need it. At Info Advantage, we aim to help your business through improved operational efficiency, increased productivity, and strengthened network security using technology.

Contact us today to learn more about what Info Advantage and UCaaS can do for your business!